Description:
The Cashier’s Office Manager provides oversight to operations related to student finance, student housing, and direct oversight in operations related to residential housing. This includes managing the support staff posted at the service windows, promoting quality customer service and ensuring a healthy work environment where all staff members can function effectively and meet deadlines in an efficient manner.
Duties and Responsibilities:
Manage phone and email communications in a timely manner (these communications can be and not limited to students, parents of students, other CFNI staff, residents, and donors)
Supervise team stationed at service windows
Ensure that all organizational and departmental standards, protocols, and procedures are being followed by team in respect to their function
Provide solutions to any situations that the Student Services Team may encounter
Meet with students, residents, and other CFNI staff when necessary
Review and approve all communications from Cashier’s Office to students, staff, and residents
Ensure that all Departmental communications are sent in a timely manner
Review and approve refund requests for students, residents, and donors (if necessary)
Assist cafeteria vendor with necessary information (meal plan types, meal count, and student exemptions)
Assist Outreach Director in any financial matters
Assist Preschool Director in any financial matters
Assist Scholarship Manager in any financial matters
Assist Accounting Department in any needed financial reports
Assist Veterans Department in any needed financial matters
Ensure that all departmental goals and deadlines are met in a timely manner
Complete department purchase requests
Provide and review payroll and rent deductions with Payroll Manager
Update student handbook when necessary
STUDENT HOUSING
Student Finance: Monitor online transactions
Student Finance: Manage and review data (batches) entered into school operating software (CAMS)
Student Finance: Provide reports and data to Accounting and/or Finance Director
Student Finance: Oversee delinquent student account management
Student Finance: Assist in and approve student payment plans
Student Finance: Manage grants and discounts
Student Finance: Process student withdrawals/dismissals
Student Finance: Ensure that all graduating accounts are satisfied
Student Finance: Ensure that all necessary fines are applied accurately (housing, deans, security etc.)
Student Finance: Ensure accurate bookkeeping (daily and monthly)
RESIDENTIAL HOUSING
Residential Housing: Manage resident accounts through software (Appfolio)
Residential Housing: Ensure accurate bookkeeping (daily and monthly)
