Department:
Online School Department
Description:
The Online School Assistant plays a vital role in supporting the operations and course development efforts of the Online School department. This position works closely with the Online School Manager to maintain online courses, assist instructors and students, and ensure the seamless execution of both instructional and administrative processes. Responsibilities include operational and technical tasks such as course setup, implementation of instructional design, student support, and data management. By handling day-to-day operational functions, the Online School Assistant enables the Online School Manager to focus on strategic planning, program development, and overall departmental leadership. Success in this role requires strong organizational skills, keen attention to detail, technical proficiency, and the ability to efficiently manage recurring processes.
Qualifications:
EDUCATION & EXPERIENCE
Associate’s or Bachelor’s degree preferred
Experience in educational administration, online learning, or customer support preferred
Experience working with Learning Management Systems (LMS) desirable
TECHNICAL SKILLS
Proficiency with Microsoft Office Suite and Google Workspace
Ability to learn and operate Populi or similar LMS platforms
Basic familiarity with digital learning tools and online platforms
COMPETENCIES
Strong attention to detail
Organizational and time-management skills
Clear written communication
Problem-solving ability
Ability to follow established procedures and workflows
Customer-service orientation
Special Requirements:
Ability to pass a background check and drug screening
Duties and Responsibilities:
INSTRUCTIONAL DESIGN SUPPORT
Assist in building and updating online courses within Populi based on templates and guidelines established by the Online School Manager
Upload and organize course materials, assignments, discussions, assessments, and syllabi
Implement course revisions and updates as directed
Format course content to ensure consistency and usability for online learners
Support quality assurance reviews by checking courses for accuracy, completeness, and functionality
Assist with preparing course materials for recording and publication
COURSE ADMINISTRATION & FACULTY SUPPORT
Assist instructors with technical questions related to course navigation and LMS usage
Provide basic training or guidance to instructors following established procedures
Monitor course activity and notify the Manager of issues requiring escalation
Help maintain communication with adjunct instructors regarding schedules, materials, and deadlines
Assist in facilitating courses each academic term
STUDENT SUPPORT & ACADEMIC OPERATIONS
Respond to routine student inquiries related to online courses and direct complex matters to the Online School Manager
Assist with maintaining student records, enrollment data, and course access
Support registration setup and verification processes in Populi
Help maintain academic calendars, course lists, and operational documents
Assist with tracking surveys, reports, and departmental data
ADMINISTRATIVE & DEPARTMENTAL SUPPORT
Perform recurring operational tasks and departmental administrative duties as assigned
Maintain organized digital records and documentation
Assist with special projects related to online program improvement and growth initiatives
Support departmental workflows to ensure deadlines and operational standards are met
